Spin247 (“we”, “us”, “our”) operates the website https://ca-spin247.com (the “Website”). We are committed to protecting your privacy and ensuring the security of your personal information.
This Privacy Policy explains how we collect, use, disclose, store and protect your personal data when you visit our Website, register an account, make deposits, play games or otherwise use our services.
By using our Website and services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of personal information:
- Personal Identification Data: full name, date of birth, gender, nationality.
- Contact Information: email address, phone number, residential address.
- Identification and Verification Data: passport, driver’s license, national ID card, selfie, proof of address (KYC documents).
- Financial Information: payment method details, bank account information, transaction history, source of funds (for AML purposes).
- Technical and Usage Data: IP address, device type, browser version, operating system, cookies, login times, pages visited, game play data.
- Marketing and Communication Data: preferences for receiving bonuses, newsletters and promotional offers.
- Other Data: customer support correspondence, chat logs, responsible gambling self-exclusion requests.
2. How We Use Your Information
We use your personal data for the following purposes:
- To create and manage your gaming account.
- To verify your identity, age (must be 19+) and prevent fraud.
- To process deposits, withdrawals and financial transactions.
- To comply with legal and regulatory obligations (including Curacao gaming laws, anti-money laundering (AML) and counter-terrorist financing (CTF) requirements).
- To provide customer support and respond to your inquiries.
- To improve our services, Website functionality and user experience.
- To send you promotional offers, bonuses and marketing communications (you can opt out at any time).
- To detect and prevent cheating, money laundering, problem gambling and other prohibited activities.
3. Legal Basis for Processing
We process your data based on:
- Performance of a contract (account creation and service delivery).
- Legal and regulatory obligations (KYC, AML, licensing requirements).
- Legitimate business interests (fraud prevention, service improvement, marketing).
- Your explicit consent (where required, e.g. for certain marketing).
4. Sharing Your Information
We may share your personal data with:
- Payment service providers and banks.
- Identity verification and KYC/AML service providers.
- Gaming regulators and authorities (Curacao Gaming Control Board or other competent authorities).
- Law enforcement agencies, if required by law.
- Professional advisors (legal, accounting, auditing).
- Third-party service providers who assist us in operating the Website (hosting, analytics, customer support, marketing).
We do not sell your personal data to third parties.
5. Cookies and Tracking Technologies
We use cookies, pixels and similar tracking technologies to enhance your experience, analyze traffic and deliver personalized content and advertisements. You can manage your cookie preferences through your browser settings or our cookie consent banner.
6. Data Security
We implement appropriate technical and organizational security measures, including 128-bit SSL encryption, to protect your personal information from unauthorized access, disclosure, alteration or destruction.
7. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law (typically 5–7 years after account closure for regulatory and AML purposes).
8. Your Rights
You have the right to:
- Access, correct or update your personal data.
- Request deletion of your data (subject to legal obligations).
- Withdraw consent (where processing is based on consent).
- Object to certain processing activities.
- Request data portability.
- Lodge a complaint with a supervisory authority.
To exercise these rights, please contact us at: privacy@ca-spin247.com
9. International Data Transfers
Your data may be transferred to and processed in countries outside Canada (including Curacao and EU countries). We ensure appropriate safeguards are in place for such transfers.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last Updated” date. We encourage you to review it periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: privacy@ca-spin247.com Live Chat: Available 24/7 on the Website